- Return Policy
You can return new and unopened items in new condition with all original materials included in the shipment within 35 days of delivery for a refund.
All returned items will be inspected and a restock fee of up to 10% - 25%will be applied.
You will be responsible for paying for the return Shipping and Handling charges.
Please follow the steps below to expedite your return in a timely manner:
1. Put item/s that you are returning back in the original box it was shipped in. With your order number written on the outside of the box along with the word *RETURN* near the order number.
2. Please print your original form copy that was sent to you when you made your order and circle item/s that you are returning. If this form is not in the box additional charges may apply.
3. Return address:
Attn: eCommerce Dept.
8153 Duke Blvd.
Mason, Ohio 45040
Expect to receive your refund within 2-3 weeks from EvolutionOfComfort.com receiving your return. Please allow for shipping and handling time when completing a return.
If you have any additional question or are in need of a copy of your order please contact DOWNLITE either by email at firstname.lastname@example.org or by phone at 1-866-931-3696 Monday through Friday from 10:00 am to 4:00pm EST.